If you are not entirely satisfied with your purchase, we're here to help.
All orders are processed on the same or next working day. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipment dispatches may be delayed by an extra working day. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email, whatsapp or telephone.
We ship all our courier orders using well established logistics partners as listed below but not limited to:
The decision of using a particular courier company for a particular shipment is made by our resident dispatch team with experience of hundreds of shipments.
If you have a particular courier reference, the same can be communicated to us after order placements. We will be more than happy to oblige.
We do not offer confirmed next day delivery services.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Returns for item(s) are processed and accepted on a case-to-case basis.
Returns have to be shipped to us by you.
All returns have to be packed appropriately so that they are delivered in undamaged, usable and saleable condition.
In some cases return costs have to borne by you, in other cases the company bears the costs.
To be eligible for a return, you must have a genuine reason that was not validated at the time of shopping by the information on the website pertaining to the product(s).
The item(s) must be unused and in the same condition that you received it.
The item(s) must be in the original packaging.
The item(s) needs to have the receipt or proof of purchase.
If you have any questions on how to return your item to us, contact us.