OUR SHIPPING OPTIONS
All orders are available for dispatch with 2 options:
- BY AIR – This is a standard courier option available on orders of all sizes. Shipping by air mode generally delivers orders in 2 – 6 working days depending on your location.
- FACTORY PICKUP – With this option, customers arrange pickup of their order from our Mumbai factory location OR They come to collect the order.
Additionally, the following option will be available for your order if the order is big enough:
- BY ROAD – This is another courier option, also known as SURFACE shipping. With this method, delivery generally takes 4-8 working days depending on your location. This option, if avaiable for your order, will be 20-30% cheaper compared to the BY AIR option.
GENERAL SHIPPING POLICY
- All courier orders are processed on the same or next working day. Orders are not shipped or delivered on weekends or holidays.
- Factory Pickup or Self Pickup orders are made ready on the same or next working day.
- If we are experiencing high volume of orders, shipment dispatches may be delayed by an extra working day. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email, whatsapp or call.
- We ship all our courier orders using well established logistics partners as listed below but not limited to:
- The decision of using a particular courier company for a particular shipment is made by our resident dispatch team with experience of hundreds of shipments.
- If you have a particular courier reference, the same can be communicated to us after order placements. We will be more than happy to oblige.
- We do not offer confirmed next day delivery services.
Shipment confirmation & Order tracking
- You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
- You will also receive a dispatch and tracking confirmation message on Whatsapp if your number is Whatsapp enabled.
- Returns for item(s) are processed and accepted on a case-to-case basis.
- Returns have to be shipped to us by you.
- All returns have to be packed appropriately so that they are delivered in undamaged, usable and saleable condition.
- In some cases return costs have to borne by you, in other cases the company bears the costs.
- To be eligible for a return, you must have a genuine reason that was not validated at the time of shopping by the information on the website pertaining to the product(s).
- The item(s) must be unused and in the same condition that you received it.
- The item(s) must be in the original packaging.
- The item(s) needs to have the receipt or proof of purchase.
- Items on sale are not eligible for exchange, returns & refunds unless under exceptional circumstances which can only be determined by company executives.
The returning address for items is below:
Galaxy industrial Corp
92 Marol coop industrial estate
Off MV Road, Andheri East
Mumbai 400059 Maharashtra